K-O Electronics

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No more walk-in appointments as of January 2026

K-O Electronics Authorized TV / Video / Audio / Computer / Camera Repair Services Dallas / Ft.Worth

Award winning Service since 1972
(972)233-6600
Open 12PM-7PM Monday - Friday

Originally founded in 1944 by Jack Kutz (Jack Kutz & Sons TV Antenna Co.) Kutz & Otto TV Inc. has been providing repair service in the Dallas Metropolitan area since 1972.

Our experienced technicians can repair Television in your home or you can ship your product to our Service Center in Plano. We are authorized for in or out of warranty repairs on LG, Emerson, Hitachi, JVC, Magnavox, Mitsubishi, Philips, Pioneer, Sanyo, Sharp, Sony, Sylvania, Symphonic, Hisense and Toshiba. In addition we provide out of warranty repairs on TCL , SunBrite, Peerless-AV , Furrion Aurora, Vizio, JVC , RCA, Panasonic, and Samsung.

Brand	CAMERA	LAPTOPS	PRINTERS	PROJECTORS	TELEVISONS	VCR/DVD/BLUERAY
AKAI					X
AUDIO
BENQ				X
CANON	X		X
COBY					X
EMERSON					X	X
FUNAI					X	X
GE					X
HAIER					X
HARMAN KARDON	OUT OF WARRANTY ONLY
HISENSE				X	X
HITACHI					X
HP		X	X
JVC	X			X	X	X
KENWOOD					X	X
LG				X	X	X
LOEWE					X
MAGNAVOX					X	X
MIPRO	OUT OF WARRANTY ONLY
MITSUBISHI				X	X	X
ORION					X
PANASONIC	X				X	X
PHILIPS				X	X	X
PROSCAN					X
PROTON					X
SAMSUNG	OUT OF WARRANTY ONLY
SANSUI					X	X
SANYO					X	X
SHARP	X			X	X	X
SONY	X	X		X	X	X
SYLVANIA					X	X
SYMPHONIC					X	X
TEAC	CALL FIRST
TOSHIBA				X	X	X
VIORE					X
VIZIO					X	X
WESTINGHOUSE					X

Our Shipping address:

K-O Electronics 3901 E Plano Pkwy #C99 Plano, TX 75074

Will my warranty pay for my shipping?

Under warranty you are responsible for the initial shipping/packaging costs. Warranty will (in most cases) pay for your package to be shipped back to your business or home at no charge. Please call us if you have any questions requiring warranty shipping at (972)233-6600.

How do I ship my unit to you?

1) For in warranty repairs we require a copy of the receipt/packing slip from an authorized dealer. Most manufacturers will offer a 1 - 2 year warranty on their products. Some of the higher end units can have up to a 3 - 5 year warranty. If you have questions on your warranty length give us a call so we can help you. If for any reason you do not have a copy of your receipt/packing slip please contact your manufacturer for further information. In most cases the manufacturer can issue us a special accommodation for coverage.

Dealers In warranty repair:
Please provide us with a receipt from your company to your customer.

Out of warranty customers: You will need to provide us with a diagnostic fee by check or we could call you for a credit card. Please call us about the diagnostic fee and any questions about your payment.

2) Warranty/Out of warranty we require a description of your problem included inside the box.

3) Warranty/Out of warranty we require your complete contact information.

First/Last name, address, contact numbers, city ,state ,zip code (return address)

4) Packaging the unit

Original Packaging is best as this insures a nice custom fit of the unit.

or

We recommend a box about 3-4 inch's surrounding your unit on all sides. The unit will also need to be less than the rated weight located on the "BOX EDGE CRUSH TEST" results of the Box Certificate located at the bottom of your box. This will ensure the unit is shipped to us with no damage.

Here is a image of the Box Certificate of box's we use.

We do not recommend customers use packaging peanuts inside the box as this may cause the contents inside the box to shift during transit. Instead we recommend using large bubble wrap until the unit can fit securely and stationary inside the box.

5) Insurance

We have received our share of shipping damage items over the years. Most carriers do not charge very much for insurance even for a $1000 insured package. It's worth having the extra security just in case.

Request a Repair or Quote

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I agree to the Terms of Service. I understand that my information will be securely stored for contact regarding electronic repair services.

Brand	CAMERA	LAPTOPS	PRINTERS	PROJECTORS	TELEVISONS	VCR/DVD/BLUERAY
AKAI					X
AUDIO
BENQ				X
CANON	X		X
COBY					X
EMERSON					X	X
FUNAI					X	X
GE					X
HAIER					X
HARMAN KARDON	OUT OF WARRANTY ONLY
HISENSE				X	X
HITACHI					X
HP		X	X
JVC	X			X	X	X
KENWOOD					X	X
LG				X	X	X
LOEWE					X
MAGNAVOX					X	X
MIPRO	OUT OF WARRANTY ONLY
MITSUBISHI				X	X	X
ORION					X
PANASONIC	X				X	X
PHILIPS				X	X	X
PROSCAN					X
PROTON					X
SAMSUNG	OUT OF WARRANTY ONLY
SANSUI					X	X
SANYO					X	X
SHARP	X			X	X	X
SONY	X	X		X	X	X
SYLVANIA					X	X
SYMPHONIC					X	X
TEAC	CALL FIRST
TOSHIBA				X	X	X
VIORE					X
VIZIO					X	X
WESTINGHOUSE					X

System Score: 4.8

Michael Harris

"Just got off of a very friendly call, traded nostalgic stories of the good old CRT days, but, most importantly, saved me a lot of money on if I do decide to go forward with a CRT on eBay, and to just enjoy it and only send it in when there's issues, not before. That alone, deserves the five stars. I sometimes forget how durable those units are, as a 90's kid, and recommend for honest information on repairs, and where to go from there. Highly recommended! Thank you!"

Brek Darling

"They were open on holiday. I had called to check. Wanted to bring a projector by I believed had an issue with a color..."

snplummer13

"Great guy. Takes time to explain and includes you so you know what he is doing. Thanks Josh!!"

Eric Yu

"Josh is very knowledgeable and focuses on offering friendly and honest customer service. He quickly diagnosed the issue with the tv over the phone without charging a diagnostics fee. Josh is reliable and makes great effort to satisfy the needs of the customer. On the day of service, Josh communicated well and told me when to expect him to come by. He fixed my tv within 30 minutes and even helped to place it back on the wall mount. I definitely recommend K.O electronics to anyone"

J WJ

"I have used K-O Electronics a few times for repairs of both audio and video equipment. They always did a nice job..."

K T

"I have a Qui lightsaber that was built by LDM Custom Sabers that was damaged due to a mistake on my part. I contacted..."

Erik

"This place has been in business for 40+ years and the only place I would have my electronics fixed. Their prices are great and they are very honest which is not always easy to find in the repair industry"

John Ramirez

"Second time using this company awesome company awesome job came out look at my tv and had it repaired within the hour..."

Theodore "T-Step" Stephanopollis

"Josh has worked on my TVs multiple times over the years and I have always been immensely satisfied"

Richard G

"Yep - it was a mess but I think we got it all. Thx for the advice."

Sscreddy

"Great service !"

Berry T.

"good repair at a fair price."

Steven P.

"I rarely give glowing reviews, but I think it's important to acknowledge an OUTSTANDING experience. KO repaired the color wheel on my Mitsubishi projector and during the repair a problem arose with the light engine. KO recognized the problem was not present when I brought the projector in and they demonstrated extreme skill in opening up the light engine and repairing it at no cost to me. I am thoroughly impressed with the expertise and integrity of KO Electronics and I whole heartedly recommend them."

omattews

"Very curious"

Jody F.

"Easy to work with - fixed my problem"

Carlos Cm

"Great explanation on what to expect after dropping of audio component for diagnosis and hopefully repair."

George L.

"So far, so good! Waiting for Onkyo receiver repair."

John M.

"Josh is very knowledgeable and efficient. Friendly and courteous!"

James C.

"Josh was informative and professional."

Fbhtxak

"Prompt response on diagnosis and problem found - and plans for return shipment... Met/exceeded expectations..."

Darrin P

"Answered all of my questions!"

Pierce

"They always do a fantastic job repairing my Sony and Samsung TVs"

C Adams.

"Very pleased with KO. The people are great and very knowledgeable"

Jeffrey V.

"fast, friendly and efficient Jeff Varnell, Coppell, TX"

Thomas C

"Super service and personnel"

Kbir K

"Josh went above and beyond to repair my TV, download software, and re-set up my streaming services with extreme patience, pleasantness, late into the evening! Very knowledgeable on all the + INJECT REVIEW + technologies and brands."

Rodolfo J.

"Everything was perfect"

sandt.69

"Excellent Professional service"

Rob Fra

"Josh is very nice to work with - professional, informative, and courteous."

Jyl V.

"If you need TV repair, this is the guy! Correct diagnosis, fair prices, and on time."

John M.

"It taking longer to complete the service due to waiting on the parts to come in. Over all they did a great job. I am pleased with the outcome. Great job K-O Electronics."

April 12th

"A brilliant technician, with the rare qualities of being kind and considerate. Can't go wrong working with this company!"

June 19th

"Josh was great! Went straight to work and did a great job! Wonderful personality and genuine. I would recommend him very highly to family and friends. 😊"

dtenkey

"Very happy and pleased with service and affordability!! Would definitely use again."

June 23.

"Help with new technology was wonderful"

Derek P.

"Thanks again."

Katnick1

"response knowledgeabl e. used them before got an honest answer and sure deal"

Sep. 6th

"This was the best repair experience I have ever had"

Oct. 5th

"👌"

Tai K.

"Best TV tech and individual."

Dec 25th.

"👍"

Scott M

"Good customer service Nice work, Josh. Thank you for being here and taking time to explain things so well."

May 7th

"Knowledgabl e and friendly"

May 18th

"Excellent service and explained the repair process very thoroughly."

"great experience, I had called a few places before ending up here, none of the other techs seemed interested in..."

Paul Scott

"Even though I didn't end up getting my TV repaired (because of the age of the TV and the cost to replace the main..."

Gary Baker

"Fryes sent me to them as a warranty repair. They ruined my TV and app now do not work"

The Equalizer

Chris Mullins

Red Baron

"Good place to repair electronics."

C Gittins

"Beware these guys. They were contracted to fix my TV and based on their parts vendor (no doubt ordering cheap parts from China) I'm going to be without my TV for over a month. Thanks so much."

spin b

"Very knowledgeable. Fair pricing, and honest. Will recommend to everyone"

Gregory Hayes

"Technician was rude and condescending. I highly recommend you find another place to fix your electronics."

Eliot Loney

"My Onkyo reciever broke under warranty so I bought it to them and they had it repaired in under a week."

bradvane

Andrew Justice

"These gentlemen that I spoke to were EXTREMELY knowledgeable and friendly! They even went above and beyond for the lady..."

Sergio Rivera

Judith Walsh

"Thank you so much Rudi for solving my TV problem on the phone. It turned out to be such a simple fix. I thought I was going to have to buy a new TV but now I don't!!!"

Don Alberto

"Dedicated services"

Gabriel Gonzalez

"I brought in my Pioneer Elite receiver for warranty work after the HDMI board stopped working. The process was easy and..."

Michaelj Wadayasay

"Great place. Responsible, honest"

Nadia Barrios

"Profesionales"

Ram Daswani

"Josh, was a truly knowledgeable tech that came to service my TV. I would highly recommend this company and him as a..."

Dennis Hudson

Freddy lopez

"Great service"

Hector Zertuche

"Very pleasant experience. Honest about pricing and advising."

Kevin Smith

Pierce Bradford

"They fixed my Sony OLED and saved my investment. The prices are more than reasonable and I will definitely return whenever I need electronics repair. Thank you again K-O"

J O

"Good"

Ryan Parsons

timothy gladman

"I called about having a tube tv repairs it's harder to come by them for retro gaming. The staff was super helpful in..."

Joyce Paul

"Back to the future Know their stuff"

FanBelt32

"Repaired my Onkyo TX-SV515PRO & TX-SR507 & both work great now. Pleasant folks to work with, +a quick turn on..."

armando Munoz

Christopher Coffel

"I lost sound from a six year old Pioneer SC-95, found K-O (as they are the only local Pioneer Service Center). Dropped..."

Jacques Daffron

Chris Gardner

"Live over in Louisiana. Bought a Onkyo AV Receiver second hand that would trip at a particular volume level. Emailed..."

Kelly Preston

"store is difficult to find, but they fixed my reciever and it's just like new."

Niti I Back2Basics

"KO electronics saved my Denon receiver and good my media room up and running again! Thank you so much for catching the..."

Scott Thompson

"Had a Hisense TV under warranty and these guys contacted me to handle the..."

Al Gibbs

"Very knowledgeable and customer oriented. They completed the repair in my home."

Philip Watiitu

David Maronge

"Great customer service! Highly recommend."

Rudy Henriquez

g cash

Roddy Chim

"K-O did an excellent job diagnosing and repairing my Sony LED TV. Communication was great all the way from initial..."

Robert Wilson

"Great 👍"

Adam W

"PROFESSIONAL & Knowledgeable. Josh fixed my 2-year old SONY TV that had an OLED bulb issue. Fair price for a meticulous job that no other tv repair company could complete except for K-O Electronics. Highly recommend!"

Doc Holliday

"Joshua Doty Was very honest and helpful Thank you so much sir!"

Steve Schwemer

"Backlight led lights went out on Sony Bravia TV. Sony said too difficult to repair. Contacted Josh at K-O Electronics. Josh was very knowledgeable and said he had replaced the lights on thousands of units without any problems. Josh ordered the lights on a Monday and came to my home on the following Monday at 5:25pm to replace the lights. He said the repair would take 2-3 hours. He was finished in an hour and a half. I can see why Sony said it was too difficult of a repair. Josh was amazing to watch him do the repair. The price he charged was extremely reasonable. I would highly recommend K-O Electronics for any TV repair."

Mark Menza

"This outfit is off the charts great. Josh, did a house call after carefully assessing the problem based solely on my..."

Colten Slaughter

"Couldn't ask for better service."

Crystal Sanchez

"JD properly diagnosed the issues with our Sony Bravia tv and was extremely professional. He shared very knowledgeable information, and delivered us a great experience with fixing our TV."

D I

"Texted a picture of my screen to Josh and he quickly diagnosed my TV issue and provided a repair cost/recommendation for it. An honest opinion from Josh. Thx"

Louise Herfel

"Josh did a fantastic job repairing our Sony TV. We would definitely use them again. They were great communicating what was happening throughout the process and has a tremendous amount of knowledge and experience."

Michael Rendon

"Great service! Great affordability! Felt like service was fair. Very friendly and respectful. Thought my tv was a goner..."

Minhao Gao

"I had an outstanding experience working with K&O Electronics and its owner Josh. From start to finish, Josh demonstrated exceptional professionalism, deep technical expertise, and a commitment to delivering high-quality work. What truly sets him apart is his responsiveness-every question or concern I had was met with a prompt and thoughtful reply. It's rare to find someone so reliable, knowledgeable, and easy to work with. I highly recommend K&O Electronics and Josh, it is lucky to have a TV repairer like him in this area."

Hassan A

"Do yourself a favor and give these guys a call ASAP if you have any electronic issues. Josh is one of a kind and the..."

Rose Palomo

"My husband and I are very pleased with the service and the professionalism of the rep Josh. He was honest, upfront, and communicated our best options and allowed us to decide which way we should go. THEN, when we made our decision, he offered to mount our new television at no charge. We highly recommend K-O Electronics and will use them again if needed."

Matthew Sanchez

"I met Josh through having to get a brand new Sony TV repaired (warranty program). Josh took the time to not only perform..."

June Bug

"I called to see if they bought broken tvs for parts and was told they did not... and unlike everyone else I have called..."

Joshua Crawford

"Great top tier customer service very knowledgeable and very helpful Great personality goes above and beyond for the..."

Dawson M

"The person on the phone at the office could have told me the 38 month old Sony TV was toast without sending out money"

Gia s.

"Thank you for the receipt, and for the quick turnaround in repairing my rotating Christmas tree stand. Though not one of your usual repairs, you are so appreciated taking this one on!!"

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Welcome 2026! Over 200,000 Customers served since 1972!